Great products… great-er Technical Support.
In my 25 years in the security industry haven’t had better tech support (and at the same time) learning experience.
Thank you very much, Dale!
Dale and Tom at CDM went above and beyond on one of our projects to install wirelessly connected cameras for a local small town police department. Their funding is tight. We added some cameras this year and ended up with major issues with Bandwidth. Several attempts to optimize the different radios were unsuccessful. This project has been growing yearly for about 5 years now. Tom and Dale decided to replace all 8 Radio modules including a frequency change. Better than half were past warranty. So this was a financial sacrifice equaling ours with labor time.
It is great to work with a company that values their reputation and commitment to the First responder agencies like we do. The system is now working better then we could have expected it to. Their level of commitment to their customers shows that they have integrity and honesty that is rarely found these days. Can’t say enough good about CDM and its employees.
We have been using CDM Wireless on a college campus for years now, and when it comes to troubleshooting, system design and fine tuning of the wireless networks, they have always been responsive and expedient with the solution. CDM has been the best choice for our customer’s demands when it comes to 4.9 GHz , keeping the network running smooth and stable based off of their design and support, and have always been able to assist and answer any questions. Thank you Dale and Tom. I will continue to promote CDM to my customers as top choice in quality as well as customer support.
I have been in the survailance business since the late 70s and have experienced many changes in technology, one thing that I have always expected has been technical support to follow the trends which has not been the case in recent years. Not so with CDM, their support has been there for me and very knowledgeable at all the installs that we have done. Very reassuring to know they are there if help is needed.
Thank you cdm support staff for being always available.
We have worked with Dale and Tom for years now. They both are always available and willing to help. The CDM product has worked very well for us and our customers.
I have worked with Tom & Dale for over 10 years with many installations of CDM Wireless under my belt. Their products and support best in class. I have systems installed in government, commercial and residential applications. One of the installs is at a military airfield and has been up and running for 10 years without an issue.
CDM Wireless’s design/engineering support, pre-programming and maps for radio configurations and layouts make us shine in front of customers. They are truly a partner to us. We only wish we had more partners like CDM Wireless!
We have been working with CDM Wireless over the past few years. They provide superior products and a level of service second to none. From providing design assistance to troubleshooting after installation, CDM is always there providing support and assistance.
A significant additional benefit of using CDM products is that they always work and continue to function whereas in the past other vendors have failed.
We feel confident selecting CDM Wireless as our technical partner moving forward.
I just wanted to follow-up and say thank you. We received the RB750G yesterday and installed it. After Casey did some minor reconfiguring of our two existing portals the mesh was up and running. Please accept my deepest thanks for all the effort you and team put into our project. From the initial design, site survey, assisting with mounting options, and assistance with implementation. I can without a doubt say that we could not have done this by ourselves. I commend the moral character of the CDM organization as you stand behind your product and services, ensuring the end product operates as required. In turn, ensuring that both we (the integrator) and the end user are satisfied.
I must also express my thanks to Casey who has been an extreme help during this process. He has a wealth of knowledge yet is very humble and patience. He has the gift of explaining very technical processes in easy to understand terms. People like Casey are hard to find, he should be considered a valuable asset within your organization. Please pass along my thanks to him as well.
Again, thank you very much for all you have done.
We use CDM wireless products exclusively for all of our wireless CCTV opportunities. The products are easy to install and they perform flawlessly even in conditions where other wireless products fail. The pre and post sales support that we receive from the factory is also first class.
I have been associated with the video surveillance industry since the early 1970’s. During which time I have witnessed substantial changes throughout the industry. Some changes have been for the better and some have not.
When a product is evaluated there are always parameters which contribute most to the determination of whether or not we will carry and represent that product. Price plays an obvious role; however, more important than price is the quality of the product and quality of support behind the product. Our association with CDM has always been rewarding for us as well as our customers. CDM not only provides a product line of the highest quality; but their product line is priced very competitively and most importantly CDM provides a level of customer support which is unsurpassed. In many ways dealing with the staff at CDM is like dealing with manufacturers back in the 70’s when customer service was important and a manufacturer stood by their word as well as their product. It is so comforting knowing when you need to place a call to tech support that not only will you be in touch with a real person, but the person who is on the other end of the telephone is well versed in the product and can always enable you to trouble shoot and resolve the problem.
A sincere thank you to the staff of CDM.
I installed a CDM product for the first time and it was also my first IP wireless job. The product was very easy to install, CDM Tech support is the best in the industry. The product has worked flawlessly for some time now. I have no IP background experience and was very reluctant to use the product. Today I am looking forward to designing and installing my next CDM project with the expert help from CDM’s Tech support.